Stream Machine Customer Service Help
COVID-19 Update on Store Procedures
With the health and safety of our customers and associates in mind, we have taken several steps to reduce the exposure risk of COVID-19. Please read the below updates to better understand how COVID-19 has affected our store procedures.
Our online store is open 24/7 and you may place your order at any time. We will continue to provide safe shopping, shipping and support. Every process involved in your order is working to maintain a clean, safe environment for customers and employees.
Order Processing & Shipping:
Due to COVID-19 our order processing and shipping times may be longer than usual. At present we are doing our absolute best to process and ship orders in a timely manner. Please anticipate 1-3 business days additional delivery time for your order. This delay includes overnight, express, 2nd day and priority shipping options. Back ordered items may also increase your orders delivery time. Please be mindful of your shipping address and try not to ship to buildings that may be closed due to the current restrictions (e.g. schools).
- Once your order is processed, you can track your shipment via your shipping confirmation email.
- If you order is delayed and has not shipped, you may cancel your order from the Order Status page.
Customer Service - Phone & Email Communications:
You may experience longer wait times reaching Customer Service due to changes we've made to protect the health of our colleagues and communities. We are working hard to respond to all email and voicemail inquiries within 1-2 business days. Our customer service team is still available Monday-Friday between 9am-5pm but call wait times may be longer than normal. We appreciate your patience in this matter.